Reviews from Our Customers
Our team strives to give excellent customer service for new and returning customers of Britannia Car Leasing. With over 20+ years of experience, we are best placed to help you find a competitive lease deal. Don't just take our word for it though, read reviews from our valued and trusted customers below.
Great experience from start to finish … cracking prices and brilliant customer service all the way!
Mat was fantastic from start to finish. Really helpful and so understanding. He made the whole experience stress free. I would recommend Mat and his team to anyone that is looking to lease a car.
This will be the 6th car i have leased via Britannia leasing , Ben and his team offer sound advice and have been able to offer me the best deal on the market and delivery the car in time for when my previous lease expires. I will continue to use this company based on prices and the customer service is second to none. Well done to Ben and all at Britannia leasing another deal well done !!
Andrew customer service was fantastic, I really going to enjoy driving my Nissan Qashqai SUV .. he got me the best deal ever ! Delivered in 2 weeks and called me afterwards .. brilliant service
Leased a Nissan Qashqai
Britannia are professionals, it took no time at all from me providing information to ordering my new car. Big thank you to Charlie Chapman who kept me up to date with where the car was up to and timings and the rest of the team who helped throughout the process. I would definitely recommend Britannia and shall be returning for more of their in the future.
Matt was professional, courteous, efficient and always followed up to make sure we dealt with anything that needed attention. No hard sell. Nice dealing with him.
Date of experience: 10 November 2022
Very happy with my car, professional staff. Today I called up with an enquiry and to my surprise their IT system was able to identified my account right away. Very impressed, refreshing from not having to answer 100 questions beforehand.
First time using an independent leasing company and I was initially a little wary but I was referred to Brittania by a friend and they haven’t disappointed. Exceptional end to end service from Matt, who went over and above to source what I wanted, with mention for Mia too, who ably sorted the documentation. Really good access to stock, great attitude and I have no problem recommending them.
Matt was great at keeping me updated with the progress if my vehicle. When my original choice was taking a long time Mayt offered several other choices and kept to my budget. Communication is a major factor in sales and customer satisfaction and Matt kept me upsted regularly with deals. I'm happy with the service Matt and Brittania gave me this last year. I know I can call Matt is after the car has been delivered for after sales service and advice. Thanks Matt.
Matt sourced the perfect car and communicated well throughout the whole process.
Don't bother looking anywhere else. If you want the lowest cost, and the best customer service, from a company who will continue looking after you even after you've signed the lease, pick the phone up to Matthew Bergen at Brittania Car Leasing. Top man - delivers what he says, and is genuinely interested in the customer, not just making a quick buck.
Thank you Matt - I've now had 2 cars from Brittania, and amazing prices, and I would never look elsewhere.
Matt was attentive friendly while always remaining professional. he was available when needed and explained the process as clearly as he was able to and was honest when it was in Tesla's hands not his. In simple terms he owned the task which is all that you can. ask from a service provider. First Class service!
This was my first time leasing a car and Katie and Tori at Britannia made it so easy. They we’re so helpful throughout the whole process right up to delivery but also with their aftercare. So pleased with my new car and would highly recommend Britannia car leasing!
The customer journey has been fantastic. This is the first time I've leased a car and really happy with my new car, thankyou to all the staff at Britannia for all your assistance over the last 6 months.
Friendly and helpful
I have had bad dealers in the past so I was very anxious about buying this car but Charlie was very honest from the start and helpful.
Its the first time I've leased a car and they made it a very easy process. Answered all my phone calls and emails straight away. Definitely use again
Katie is a true professional and a pleasure to deal with. keep up the good work and we will be hopefully dealing with you again in the near future.
Ordered a Tiguan R Line from Craig. Fantastic service throughout, updated me regularly even when there was a slight delay (through no fault of their own). Got an amazing 3 year deal, loads cheaper than anywhere else. Would highly recommend
I've used Britannia for 7 years
Fantastic service showed full competence throughout my process, indicated the up most intelligence and expertise in their field of work.
Shall always use this company as they keep your best interest, in all matters.
We all know how difficult getting hold of cars is these days and the leasing of our Kia eNero was no different. Kia had difficulties with a part on the car which meant delays. Matt is the master of communication and kept in touch throughout the process. He even arranged an alternative vehicle whilst we waited for the Kia to be ready. Not everything goes as planned, but if you are kept in the loop, and everything is done to help you, it makes the process much less stressful. Will we be using Matt again, of course we will.
Ben was fantastic from start to finish. I had many questions & Ben is always at the end of the phone- nothing is too much trouble. Great service & puts others in the industry to shame!
Prompt and attentive service. Thanks
Sam has been absolutely brilliant. Informative, helpful and overall a great service provided. I will definitely recommend others to Britannia.
Matt and Mia were very friendly and helpful, very quick to respond to enquiries and delivered a great service.
Matt handled the whole process excellently, helpful and informative at all stages. Will use again
Matt and the team at Britannia Leasing were great from start to finish. They worked hard to find me a car within a preference of 3 vehicles and which I needed immediately. Matt found a very suitable car and then the paperwork went through smoothly and I had the vehicle on my driveway sooner than expected.
Many thanks to Matt and his team.
I got a car on lease from Britannia car leasing with the help of Matt the senior accounts manager, and he was brilliant from start to finish! Everything I requested he went above and beyond. I had to delay my delivery date and Matt helped me with putting the date back, every time I had a question he was always there to answer my calls, everything went smoothly and I love my new car! I couldn’t recommend him or the company enough if you are wanting to treat yourself to a new car! I have my car for 3 years now and I will certainly be back for my next. Thank you very much Matt!
Excellent service and communication as always from both Matthew and Mia, we've had 6 cars from Britannia so far and the service has always been outstanding.
From our first enquiry to the delivery of our new Audi Q7, Matt (Bergin) was not only very knowledgeable but very professional and courteous throughout the whole process. I would highly recommend to family and friends.
The whole process was seamless from start to finish … ease of website… speed of response and Ben was professional friendly and worked hard for us to tick all boxes and secure a great car/ deal … super impressed and we will back to Britannia without hesitation when the lease is up for renewal best regards Sue.
Have used Britannia Car Leasing many times and in particular Ben, always helpful and keeps me up to date with the progress right up to delivery. Great service and will always be back.
Leased a Mini from Britannia, fantastic service and kept me informed throughout the process. The sales team were very informative when it came to picking options etc and Mia on the admin team helped with my questions at the end.Very happy and will lease again with Britannia in the future! 10/10 would recommend!!
Hi everyone,
Jack Tootle got me the lease for my Hyundai Tucson hybrid. From start to finish .Dealing with Jack was 1st class , I can honestly say he was a credit to Britannia leasing company, he got me the exact car that I wanted, and the exact colour.
Nick the guy that delivered the car was ever so helpful as was Mia. I would highly recommend Jack and his team at Brittania. Would also add that Jack was always at the other end of the phone or called me straight back. I recommended him to my cousin and she has now ordered her new car. Thanks Jack I will be passing over your details to friends and family. Thanks again.
Kind regards, Mr Panteli
Matt and Mia both helped me to order my new Tiguan. Both were nothing short than outstanding and kept me updated throughout. An incredibly smooth experience! Thanks again!
This is my second two year cycle of leasing via Britannia. My contact there, Matt Berry, went the extra yard to ensure I stayed with them as a customer and in this day and age that makes all the difference.
Extremely efficent and fast service from the Team at Brittainia. Matthew Bergin was first port of call respsonding very quickly to my website enquiry. By end of day offer was made, accepted & completed and car on order for delivery in 1 week! Mia has followed up through the week with updates and check ups. First rate all round.
Great communication
Overall great - found a car quickly which was delivered in two weeks and exactly to spec
V helpful on phone and answered all questions promptly and with patience
Will definitely keep with them for next car
Stuart did a great job and was very helpful.
I was kept informed all the way through the process. Everything went smoothly and have a great new car to drive.
This was a new experience to me having never leased a vehicle before. I was given good advice and plenty of time to consider my options. I felt very reassured along the way and would definitely recommend using these guys.
Used Britannia for Business & Personal lease and they were great in both instances.
EXCELLENT SERVICE, VERY SMOOTH AND EASY FROM START TO THE FINISH, MANY THANKS
this is my fourth car with Britannia and the service is amazing.
Would definitely recommend.
These guys have been great, 2 cars for the company in less than 3 months, fastest and most straightforward to deal with, Ben is very efficient
Excellent customer service and the team took me through the whole process without any issues. Really happy with my new car.
Great service. BCL were able to secure the exact (make, model, spec colour) car I was looking for in the timelines I needed as well.
Would highly recommend BCL and Jack in particular.
Stuart made everything easy matching the car I wanted with the price I wanted to pay. Great experience all around.
Richard.
Informative, helpful and friendly through out my journey of securing a lease vehicle.
Superb communication from Matt and Mia, from the first enquiry right through to the day the car arrived. Very knowledgeable and nothing was a problem. It’s our first lease vehicle, but the process was so easy. Superb service, thank you
Great experience dealing with Stuart and Mia. Would highly recommend using Britannia. Very professional and good all round service.
I got a good deal and the team were very responsive, knowledgeable and genuinely helpful.
Always great service and very competitive pricing
From our 1st initial enquiry through to delivery Matt kept us constantly in the loop with all the information, he was also on hand to answer all our questions.
Felt well looked after and safe in the process of applying for our first Lease Car with Ben.
No pressure applied or pushy sales. My needs were explored. My indecisiveness delayed the process slightly but we found an alternative option.I was expecting/hoping it would’ve been a faster process in getting the car, but they say ”good things take time”. And it feels so good to be in a nice, safe car. Peace of mind with the maintenance package too. Thank you!
Second car lease via Britannia Car Leasing, excellent service. Matt, who dealt with my application, was very informative and prompt with his replies, very good service from start to finish.
Timely and on it. Real person responses to all queries from quoting to ordering! Pleasantly, no robot bot-chats to deal with, just staff who know their stuff and move quickly to provide excellent service. Customization was great and also beat their competitors on price. Happy chappy.
Even though the car was delayed, Britannia kept me updated throughout the process . The car was delivered when promised with no problems at all.
Absolutely fantastic and attentive service from start to finish! Matt at Britannia made the process smooth and reassured me throughout. Having never leased before I wasn't sure what to expect, but my new car arrived today as promised and I couldn't be happier! Absolutely 5 Stars, simple process, personal service, brilliant!
Matt Berry and the team at Brittania were excellent at processing the deals in a timely and professional manner.
Good service and effective, did what they said and car delivered as promised. Wiuld use Britannia again no problem
The excellent staff at 'BRITANNIA' go the extra mile to meet our requirements, very prompt responses, and friendly service.
Special mention for Charlie and Mia -
Britannia sorted the whole process for me. I told them the type of vehicle I wanted and they sourced it, provided quotes, I said yes and the electronic paperwork was completed. I received the car, an Audi Q7 within 7 days for £658 per month. The nearest quote to this was over a £1,000!!! Ask for Matt he was my advisor. Thanks Britannia and team.
I used Britannia to lease a new company car, and the process was so simple. As a newbie to this way of leasing, I had a lot of questions and needed my hand holding a little bit, but Charlie did all he could to answer questions - and the process from start to finish was flawless. Would recommend!
A perfect, honest and complete service from the whole team from start to finish, I couldn't be happier and would recommend wholeheartedly to anyone.
My experience with Britannia has been excellent. I dealt with Matthew, who came back with numerous, interesting vehicle options, all relevant and all competitively priced. He went out of his way to search for the right solution. He also guided me through the process as I haven't leased a vehicle before.
Communication for the delivery of the car was very good and a very smooth process.
Wouldn't hesitate to recommend.
Pain free process from start to finish - car delivered within expected timeframe. Excellent communication.
27 July 2023
Fantastic service from day 1. Charlie helped me to choose my new car by providing so much information on different vehicles and was so patient when I kept changing my mind. The delivery was seamless and helpful. On time and even connected my mobile to the car. Highly recommended
This was our second car from Britannia Car leasing. First time round they were very helpful with questions on what car we were looking for and the leasing contract that would suit us. When that car's contract ended, we didn't think twice about going back to Britannia. Again, it was so easy to talk to them, and when the new car was delayed, it was so easy to talk to them. Without any issue's we could carry on with our old car contract till the new one was ready. In two phone calls.(without being put on hold!) They delivered our new car one day and picked up the old one the next day. Even the delivery guys were on time, polite and explained in detail everything we needed to know. I have to say, with everything on line these days, Britannia have got it right. The site so easy to use and Matt Berry was very helpful and informative all the way through the transitions of the replacement car.
Excellent customer service received from Matthew Bergin. He was friendly & helpful whilst still being professional & talked me through every step which made the whole process very simple. I also had emails from Mia Stonehouse who again was helpful & very quick to reply. Thank you to 2 excellent members of staff! I would happily recommend your company.
Great support from all the team every step of the way, brilliant customer support and lightening quick delivery of the car.
The best price I could find on the market, no other company got close. Stuart was great and asked all my questions quickly and dealt with any issue swiftly.
Brilliant company to deal with, Matt was great to deal with, done everything to accommodate what I wanted, kept in touch throughout, from the first phone call the car was sorted and delivered within 10 days. Would definitely recommend, thanks Matt👍
From enquiry to order treated with great respectStuart was professional made the order so simple to understand
Delivery on time and professional
You cannot go wrong and the Car is exactly what we requredDate of experience: 03 August 2023
Great Customer Service, Stuart and Mia efficient and helpful
The whole process was easy and as promised from the outset